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WE HAVE THE ANSWER

GENERAL INFORMATION

What does MUDGIRL consist of?


MUDGIRL is an all inclusive, 5KM race, consisting of 17+ obstacles to overcome.


Whether you are by yourself or in a team, the course is committed to testing the strength, endurance and above all, the good spirit of all participants.


There is no timing and no obligation to complete all the obstacles. You are here for the sole purpose of having fun and having a great experience, regardless of your athletic ability.




Is MUDGIRL open to everyone?


Yes, all women between the ages of 7 to 78 (a record to beat!) are invited to participate in MUDGIRL!
The short running distance makes this challenge achievable to all levels of athletes.
You don't have to run, as long as you are enjoying yourself, it doesn't matter if you run, walk, or take a break. Important: We ask that all young ladies are a minimum of 7 years old by race day to participate in a MUDGIRL experience.




I’m not such a runner, can I still participate?


This race is an introduction to obstacle courses and aims at combining athleticism and fun.
Many of our participants are not very sports oriented, however, they really enjoy themselves at our race!

We promise, you will love your experience at MUDGIRL.




Who can volunteer at MUDGIRL?


We are always looking for hardworking, friendly and dynamic people to partake in making this unique race successful.
Wether you’re a man, a woman, nonbinary, or a child, as long as you’re motivated and committed to helping, you will be the perfect volunteer.
Each volunteer will receive a shirt, one free ticket for a future MUDGIRL race, goodies, and above all, a lot of love from our staff! For those who are up for the challenge, you will be able to participate in the final race that occurs at the end of the day along with all the other volunteers.
Be sure to sign up as a volunteer ASAP as our slots get filled up quickly.
Find more about the volunteer day here




Why should I leave my comfort zone and participate in this race?


Whether it’s a personal challenge or a friend has embarked you on this journey, you are here for a noble cause: the fight against breast cancer.


Therefore you will surpass yourself, sweat, have a few (small) aches, and finally, raise your arms when you cross the finish line... in short, be part of #Pinkarmy!


Hence, there is no excuse to turn around on race day. :)


We can promise you that when the medal is around your neck, you will feel like the proudest woman in the world. But before that, you will have to face the mud and the big slide!




Do I need to know how to swim?


Nope! Some obstacles may have 2-3’ deep water but the majority are just mud. If you don’t feel comfortable, you can always go around the obstacle.




I have the COVID symptoms or I have been in contact with someone positive. What should I do?


If you test positive for Covid-19 within 14 days of the event day, or if you have been in contact with someone else who tested positive within 14 days, we obviously ask you to stay home and not participate in the race. In case you had been in contact with someone positive, please know that at the moment CDC says stay home and don’t even get tested.

In order not to lose the value of your ticket, please send us the positive test result by email to info@sport-era.com, and let us know which of these two options you prefer:

- A free name transfer to register someone else in your place.
- A coupon valid for one year to enroll in any 2021 - 2022 MUDGIRL experience





REGISTRATION

What is the minimum age to participate?


For safety purposes, The minimum age to participate is 7 years old. Participants between the ages of 7 and 13 years must be accompanied by an adult for the entirety of the race. Important: We ask that all young ladies are a minimum of 7 years old by race day to participate in a MUDGIRL experience. Under this age the registration will be cancelled




Can I buy my ticket the day of the event?


Yes, If the event is not sold out you will be able to buy your ticket on site. However, the ticket will be full price. So we stroooongly advise you to sign up early to save a lot of money. :)




Can I change my time slot?


No time slot change is accepted the day of an event. In order to comply with health protocols, all participants must start their course at the time indicated on their ticket.
There are no exceptions as compliance with safety restrictions is of the utmost importance.
If your time slot time is no longer suitable for you, please contact us here ahead of your race to see if other time slots are available.




I am signed up but can no longer go to the race, can I receive a refund?


Tickets are non-refundable as stipulated in our sales conditions.
However, you do have the option of transferring your ticket to another individual who would like to participate.
If you bought a ticket in 2021 and you can’t attend anymore please refer to this page so you can transfer your entry to a friend a family member or whoever you want. This transfer costs $15 to cover the ticketing system fee.
If you bought a ticket in 2020 and your event has been delayed, please refer to this page.




I can’t find my ticket, how can I get it back?


Please contact us with your full name and your email address

We will be happy to send it back to you! :)




What is included in my registration?


Seeing as you will be joining the #PinkArmy, we can’t let you go face first in the mud empty handed!


All participants will receive: a headband, a bracelet, a race bag, a reusable water bottle, temporary tattoos, access to the water station, photos from a professional photographer, and most importantly, a medal at the end of the race to congratulate you for your effort!




Where and when can I pick up my race kit?


You will be able to pick up your race kit right after check-in on the day of the event.




What is happening to my 2020 ticket?


The entire 2020 season has been delayed for public health reasons, therefore all tickets are postponed to 2021.

All 2020 ticket owners should have received an email on March 23rd 2021 explaining the 2021 registration process along with their free registration coupon code.
Please refer to this page to get all the information. No refunds can be issued in order to save MUDGIRL and allow it to return in 2021.
For further details please contact us. This is an industry-wide decision mud run companies are all following.




I am not available to participate during the dates set for 2021, what can I do with my ticket?


We do understand you can’t participate during the new 2021 date, or if you’re not comfortable with attending the event.

Because of this, your 2020 coupon code gives you different options:

Option 1: Keep your coupon code for 2022 and use it to register for a race when we open registration for 2022.

Option 2: Transfer or sell your coupon code to another person. If you have no idea to whom you could transfer or sell this MUDGIRL registration you will be able to use the event pages on our Facebook page to make a post.

Option 3: Use your coupon code at any other event in the Canada. This could be a great way to spend a weekend in another city and do a race while you're there.

Your coupon code can be used for the event of your choice, i.e. your 2020 ticket for Montréal will allow you (or anyone you give the code to) to register for any race in 2021.




How and where can I sign up for MUDGIRL?


All registrations are done online at mudgirlrun.ca. Our prices increase as we get closer to the dates of events, so the earlier you buy your ticket the lower your price will be.
If the event is not sold out, tickets will be sold on site the day of the race. The ticket will be full price.




Is there a group offer?


MUDGIRL is first and foremost based on the family spirit. The team spirit. It’s an experience to live and share WITH others. To encourage you to participate with your sports team, entire family, your workmates, or your classmates we offer 10% off to groups of 20 or more runners. Please use the promo code TEAMSPIRIT when purchasing 20 or more tickets and the discount will be applied to the total price. You need at least 20 tickets in your shopping cart to get the discount. This code can not be used in conjunction with another offer.




First responder, veteran, military on service discount


We are proud to offer you a 15% discount !
It's not much, but we would love to show you at least some gratitude. :)
Please contact us with your professional ID card (first responder or veteran ID card).
For the military on service discount, please send your "proof of service letter" since you are not allowed to share a copy of your military ID.
Veteran: discount applies to the veteran and his/her wife and/or daughters.
Military: discount applies to the military and his/her wife and/or daughters.
Firsts responder and healthcare workers: only for personal use.





RACE DAY

What steps should I take before the start of the race?


We ask you to arrive 45 minutes before your start time printed on your ticket. Due to changes in health safety, the origination will not allow entry in the village until 45 minutes before your start time.

Please read details on the event page for the city you’re racing at and follow safety instructions we email before the event with updated health and safety requirements for each city.

Below are all the steps to follow:

> Arrive maximum 45 minutes before your wave start time already dressed for the race

> Park your car in the private parking lot provided for the event (contactless payment available, or cash). Some venues offer a “carpool” discount if there are 4 or more in one vehicle (check details in the email instructions we send before the event as all venues may charge different amounts for parking)

> Stop at the mandatory temperature checks

> Check in and show your ticket along with your ID card

> Walking in the one-way village, you can leave your personal belongings in the provided bag drop area

> Head to the the start line to warm up, respecting the social distancing

> Throw yourself into the MUDGIRL EXPERIENCE!




How should I dress when going to MUDGIRL?


Before anything else, check the weather… you won’t enjoy running in shorts and a tank top under heavy rain or cooler weather! Dress according to the weather and to your personal liking, but keep in mind that you will be covered in mud. What to bring: - Running shoes that you aren’t afraid to get dirty. - A pair of shorts and a t-shirt you’re ok with having to wash a couple times before being able to wear again - A change of clothes for after the race (very important for the survival of your car seats) - Your biggest motivation and smile!




Do I have to pay for parking? Do I need to bring cash?


Yes, you will need cash or a credit card to:

- Pay for parking*
- Deposit your bag if necessary at the "Bag Drop” tent
- Eat at the foodtruck
- Buy souvenirs at the #PinkArmy Store to brag about your amazing accomplishment
(There will be no ATM on site)

You will be able to pay by debit / credit card at the MUDGIRL store, so ladies and gentlemen, you have no excuse not to throw yourself into our pink tutu!

*Parking price subject to change depending on location, see details on the page for the city you’re racing at, and the email with pre-race instructions sent 1 week before your big race




What will happen if weather conditions are very bad?


We reserve the right to cancel or push back the race only in the case where extreme weather would compromise access to the security and safety of participants.

In regard to lighter weather, a little rain has never hurt anyone, in fact you will be able to enjoy more mud!




Is the race timed?


No, we try to eliminate any competitive spirit from MUDGIRL.
On the other hand, no one will prevent you from showing off to all your closed ones that you are the most badass of the group by arriving first!




If I can not overcome an obstacle or am afraid to, can I still participate?


We do our best to offer fun obstacles that are easily accessible to all. :)


However, if you don’t feel comfortable doing a particular obstacle, you can skip it and continue the run. We do however challenge you to come back the following year and overcome the obstacles you skipped!




How long does the race take?


It should take you between 40 to 90 minutes to complete the race. However, don't put pressure on yourself to finish within a particular time frame, just have fun and go at your own pace. :)




Are there showers on site?


Rinsing stations (water hoses with a nozzle) will be at your disposal to quickly get rid of the mud. However, you will have to wait to get home to enjoy a nice warm bath.
A changing room will also be available. We recommend bringing a clean change of clothes, and a large trash bag to place on your car seat as it’s hard to remove 100 percent of the mud at the rinse station (and it’s even harder to remove any mud from your car seats!).




What type of ID do I have to bring?


Any form of photo ID (ex: driver’s license, health care card, student card). As long as we can verify that the name on the ID matches your profile, you will be good. A photo on your phone of your ID will also suffice. For minors without photo ID’s, an ID with no photo will be accepted. We just want to make sure that the actual participant is checking-in.




Where can I find my pictures after the race?


We post links to the pictures on Facebook a couple days after the event.
In the week following your event, the full album will be uploaded on our photographer’s website: Epic Action Imagery.
Please allow at least 3 days after the event for all photos to be uploaded online.




Is there a medical team on site?


A medical team is present at each event to provide first aid to all participants and help with minor injuries.
In the event of serious injuries requiring hospitalization, we will call for an ambulance.





VOLUNTEERS

What will I be doing during my volunteer day ?


MUDGIRL offers a variety of positions where volunteers can enjoy and spend a wonderful day. EVERYBODY is welcome to volunteer: no training or diploma is required. This day will bring you as much happiness as you will give to the participants! Positions are assigned on the morning of the run in function of the needs and number of volunteers present. Not to worry, we give special attention to those who come in groups. We do our best to keep them together as much as possible, and will never force a volunteer to be in a position they don’t want to be in.




Why volunteer for MUDGIRL ?


Above everything, you will experience an exceptional and unforgettable day! You will get to live the event from the inside out and be apart of the MUDGIRL team. You will deserve all these benefits after waking up early on a weekend and after smiling all day: - A MUDGIRL shirt - A runner kit that includes a race bag, a headband, a bracelet, a reusable water bottle and a tattoo. - A full meal - The opportunity to run the volunteer run for free at the end of the day and receive a MUDGIRL medal! - A free future MUDGIRL race with photos - 40% reduction at the MUDGIRL shop




As of what age can I become a volunteer ?


• Volunteers between 7 and 14 years old are encouraged to participate. For safety reasons, these courageous volunteers are obligated to be accompanied by an adult throughout the entire day. • Volunteers between 14 and 18 years old must have an authorization letter signed by a parent or a legal guardian. However, this adult is not obligated to be present the entire day.




Can I become a volunteer and participate in the run ?


YES! At the end of your volunteering day (around 3:30pm), we reserve a special wave for all our volunteers who wish to run. You’re lucky: no waiting at obstacles, plenty of mud, the MUDGIRL course is entirely yours! This is your well deserved reward for this tenacious day of efforts! You are even allowed to go down the big slide twice ... but shh that stays between us!




How to register as a volunteer ?


You simply have to use our registration platform by clicking the following link. You will then receive a confirmation around 2 months before the event with all the important and necessary information. Our volunteer coordinator will be in contact with you until the day of the event.




I am a man, can I become a MUDGIRL volunteer ?


Gentlemen, don’t think you can free yourself from your wives, girlfriends, or friends all day so easily! OF COURSE you can join them and encourage them while participating as a volunteer. It's also a great way to support an important cause: Fight against Breast Cancer. Also, as a MUDGIRL volunteer, you will have the chance to run in the volunteer run at the end of the day!




I want to participate as a runner, but become a volunteer the rest of the day, is this possible ?


Wow! A real MUDGIRL filled day from start to finish! You’re full of energy!! Yes that is possible, still there are some rules to follow. • You will not be able to obtain your free race on the same day you volunteer. If you want to participant in a wave during the day, you will have to buy your ticket like any other runner. You will still be able to obtain your free race for another one of our events (for a different date). • It is MANDATORY to participate in either the first wave of the day (and volunteer after you run), or during the last wave of the day (to volunteer before your race). • You will also have to arrive on the event site at the same time as all the other volunteers (early morning) to receive your instructions for the day, the MUDGIRL kit and your meal. • You will have to warn us in advance, so that we can organize ourselves accordingly.




How can I use my free future race ?


Your volunteer day automatically gives you a free pass to run the volunteer race at the end of the day (starting time will be given during the day but is usually around 3:30 pm) but that's not all! You will also receive a coupon code to obtain a free ticket for a future MUDGIRL run. The code will be given to you at the end of the day in exchange of your volunteer bib. You can use the code to obtain a future free race for yourself or offer it to the person of your choice. Please know that to obtain this coupon code, you will have to volunteer for the entire day.




What is the volunteering schedule at MUDGIRL ?


All of the MUDGIRL volunteers must arrive at 7:15am (at the latest) to receive the instructions necessary for their day of volunteering. The day usually ends around 3:00pm depending on the race time of the last participants.




Do I have to be present for my entire volunteer shift ?


Yes, in the hopes of providing a safe run for all the participants, we ask all volunteers to stay from the beginning of the day (7:15am) up until the end (around 3:00pm). Please make sure to only commit to a shift that you are able to complete, if you have any special constraints, don’t hesitate to contact us at: volunteers@sport-era.com. We will be more than happy to answer any of your questions!




Can I request to have the same role as the person(s) with whom I am coming to volunteer ?


Role assignments will be given out on the morning of the run. Yet, we pay close attention to volunteers who come in groups to make sure they are placed close to each other. We also never force a volunteer to be in a position in which they do not desire to be in. We want to make sure you have the best day ever! So don’t wait too long, reach out to all your contacts in your phone, all your facebook friends or instagram followers and come spend an unforgettable day!





 

ON A LA RÉPONSE

What are your hours?


The World Food Trucks park is open 7 days per week 12pm to 12am. All of our food trucks are able to set their individual hours of operation so its always recommded to contact your favorite food truck directly.




How can I see a menu?


The best way to see menu information is to contact your favorite food truck directly. Many of our food trucks have menus and information listed online. You can find all of your favorite food trucks and their contact information above.




Where do I park?


Upon arriving, if our main parking lot located next to the Food Truck park is full, please follow the signs for additional parking. There is a large parking lot designated for over-flow parking a short walk from the World Food Trucks.




I own a food truck, how can I become a World Food Trucks vendor?


Please visit www.worldfoodtrucks.com/joinour team and fill out your information. If a space opens for your food truck, we will contact you.